Terms & Conditions

COACHD provides online personal training and nutrition coaching services to clients located in Australia and internationally.

Depending on the package selected, services may include:

• Individualised personal training and exercise programs.
• Online personal training and coaching.
• Customised workout plans.
• General nutrition coaching and education.
• Meal plans and meal-planning guidance, where within the coach's qualifications and scope of practice.
• Weekly check-ins and progress reviews.
• Progress tracking, measurements and photographs.
• Ongoing accountability, guidance and support.

The specific services included will depend on the coaching package purchased.
Services are delivered remotely through online platforms, coaching applications, email or other agreed communication channels.

All coaching memberships have a minimum commitment of 12 consecutive weeks.

By enrolling, the client agrees to participate in the initial 12-week coaching period and understands that weekly payments will continue throughout this period.
The initial commitment begins on the agreed coaching start date.
Clients are responsible for understanding the minimum commitment before purchasing their coaching package.

Early termination requests during the initial 12-week period will be handled in accordance with applicable consumer laws and the cancellation provisions in these Terms & Conditions.

• Coaching fees are charged weekly.
• Payments are processed automatically using the payment method provided at sign-up.
• Clients must maintain a valid payment method throughout their membership.
• Weekly payments are payable regardless of whether a client completes their weekly check-in, follows their program or uses all available coaching services.
• Clients are responsible for ensuring sufficient funds are available on their scheduled payment dates.
• If a payment fails, the client may be contacted to arrange payment.
• Coaching access may be temporarily suspended if outstanding payments remain unpaid, subject to applicable consumer rights.

The agreed weekly coaching fee will be confirmed at the time of purchase.
Any changes to coaching fees will be communicated in advance and will not apply retrospectively.

Total initial commitment: 12 × the agreed weekly fee.

Clients wishing to cancel their ongoing coaching membership must provide a minimum of 14 days' written notice via the business email address.
The following conditions apply:

• The initial 12-week commitment must be completed unless a lawful early termination right applies.
• After the initial 12 weeks, coaching continues on a rolling weekly basis.
• Two weeks' written notice is required to cancel ongoing coaching after the initial commitment.
• Weekly payments will continue during the applicable notice period.
• Cancellation requests will be acknowledged in writing.
• Clients are responsible for any outstanding fees properly payable under the agreement.

Where notice is provided before the end of the initial 12-week period, the ordinary cancellation date will be the later of the end of the initial commitment or the end of the applicable notice period, unless a statutory cancellation right applies.
Nothing in this policy limits a client's rights to cancel under applicable Queensland legislation or the Australian Consumer Law, including rights relating to permanent sickness or physical incapacity where applicable.

All refund requests will be assessed fairly and in accordance with Australian Consumer Law and applicable Queensland legislation.

• Payments for services already provided are generally not refundable unless required by law.
• Unused coaching services are not automatically refundable.
• Missed check-ins or failure to engage with coaching do not automatically entitle a client to a refund.
• Where a client is unable to continue due to injury, illness or other exceptional circumstances, they should contact the business as soon as possible.
• Refunds, credits or membership adjustments may be considered where appropriate and legally permitted.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee or other right that cannot legally be excluded.

Clients must provide accurate and complete information regarding their health, medical history and physical capabilities before commencing coaching.
This includes disclosing:

• Existing injuries or physical limitations.
• Medical conditions.
• Relevant medications.
• Previous surgeries.
• Pregnancy or post-pregnancy considerations.
• Any other health concerns that may affect their ability to exercise or follow nutrition guidance.

Clients must notify the coach of any changes to their health throughout the coaching relationship.

Where necessary, clients may be asked to obtain medical clearance from an appropriate healthcare professional before commencing or continuing an exercise program.

The coach reserves the right to modify, pause or decline services where a client's health or safety may be at risk.

Clients acknowledge that physical activity and exercise involve inherent risks, including muscle soreness, strains, sprains and other injuries.
By participating in online personal training, clients understand that:

• Exercise programs are designed according to the information provided by the client.
• Online coaching cannot provide constant physical supervision.
• Clients are responsible for ensuring they have a safe environment and appropriate equipment.
• Clients must follow exercise instructions and safety recommendations.
• Clients must use appropriate technique and exercise within their individual capabilities.
• Clients should stop exercising if they experience pain, dizziness, chest pain, unusual shortness of breath or other concerning symptoms and seek appropriate medical attention.

Clients participate in exercise at their own discretion and must take reasonable care of their own health and safety.

Nutrition coaching is intended to provide general nutrition education, guidance, accountability and support.
Nutrition services may include general healthy eating guidance, meal-planning assistance and nutrition strategies designed to support individual fitness goals.
Clients acknowledge that:

• Nutrition coaching does not replace medical advice or treatment.
• The coach does not diagnose, treat or manage medical conditions unless appropriately qualified and authorised to do so.
• Clients with medical conditions requiring specialised dietary advice should consult an Accredited Practising Dietitian or appropriate healthcare professional.
• Nutrition recommendations are based on information supplied by the client.
• Clients are responsible for communicating allergies, intolerances, dietary restrictions and relevant medical information.
• Individual results may vary depending on numerous personal and lifestyle factors.

All nutrition services will be provided within the coach's qualifications, competencies and professional scope of practice.

To receive the best possible coaching experience, clients agree to:

• Provide honest and accurate information.
• Complete weekly check-ins where included in their package.
• Communicate openly about progress, challenges and concerns.
• Follow agreed training and nutrition recommendations to the best of their ability.
• Notify the coach of injuries, illness or changes to their health.
• Treat the coach respectfully and professionally.
• Submit requested progress information in a timely manner.
• Take personal responsibility for their decisions and actions.

The coach cannot guarantee specific physical, nutritional or performance outcomes.

Weekly check-ins are included where specified in the client's coaching package.
Clients are responsible for submitting their check-ins within the requested timeframe.

If a client fails to submit a check-in, the coach may be unable to provide the scheduled progress review or program adjustments for that week.

Coaching communication will take place through the agreed coaching platform or communication channels.

The coach will aim to respond to messages within 24 hours.

Coaching support is not an emergency service and is not available as a substitute for medical or mental health care.

Clients may be asked to provide progress photographs, body measurements, weight information and other relevant progress data as part of their coaching experience.
This information is used to:

• Monitor progress.
• Assess changes over time.
• Review coaching effectiveness.
• Make appropriate program adjustments.

All progress information will be treated as confidential personal information and handled in accordance with the business's privacy practices.

Progress photographs, testimonials or personal results will never be used for marketing or promotional purposes without the client's separate, express consent.

COACHD respects the privacy and confidentiality of all clients.
Personal information collected may include:

• Full name and contact details.
• Medical and health information.
• Fitness assessments.
• Nutrition information.
• Progress photographs.
• Measurements and weight records.
• Payment and billing information.

Information will only be collected, used, stored and disclosed for legitimate business and coaching purposes, or as otherwise permitted or required by law.
Reasonable steps will be taken to protect client information from unauthorised access, misuse, loss or disclosure.

Clients may request access to or correction of their personal information by contacting the business.

All customised training programs, coaching documents, meal-planning materials, resources and other materials supplied by COACHD remain the intellectual property of the business unless otherwise agreed in writing.

Clients receive a personal, non-transferable licence to use these materials for their own individual purposes.
Clients must not:

• Share, distribute or sell coaching materials.
• Reproduce or publish programs for commercial purposes.
• Share login details or coaching resources with other individuals.
• Copy or redistribute proprietary business materials without written permission.

Requests to pause coaching must be submitted in writing.

Pauses are not automatically granted and will be considered on a case-by-case basis.

Any approved pause must be confirmed in writing, including its duration and the effect on payment dates and the minimum commitment.
Nothing in this section limits statutory cancellation rights.

COACHD reserves the right to suspend or terminate coaching services where a client:

• Engages in abusive, threatening or inappropriate behaviour.
• Provides intentionally misleading information.
• Repeatedly fails to meet payment obligations.
• Acts in a way that creates an unreasonable safety risk.
• Breaches these Terms & Conditions.

Where appropriate, the client will be notified and given an opportunity to resolve the issue.

Any outstanding fees, refunds or other financial adjustments will be handled in accordance with applicable law.

Coaching services are delivered online from Queensland, Australia, and may be provided to clients located in other Australian states, territories and overseas countries.
International clients acknowledge that:

• They are responsible for ensuring their participation complies with applicable local laws and regulations.
• They must disclose relevant medical information and health concerns.
• Communication and service delivery may be affected by different time zones.
• *nternational payment processing may involve currency conversion or third-party transaction fees.

The agreement is governed by the laws of Queensland, Australia, subject to any mandatory consumer protection laws that apply to the client in their location.

These Terms & Conditions are governed by the laws of Queensland, Australia, subject to applicable Australian federal laws and any mandatory laws applying to international clients.

Any disputes will be addressed in good faith, with the intention of reaching a fair and reasonable resolution.

By accepting any of COACHD services, the client agrees that:

• They have read and understood these Terms & Conditions.
• They understand the minimum 12-week coaching commitment.
• They understand that coaching fees are billed weekly.
• They understand the two-week written cancellation notice requirement, subject to statutory rights.
• They have provided accurate and honest health information.
• They understand the risks associated with exercise and online coaching.
• They understand the scope and limitations of nutrition coaching.
• They agree to comply with the responsibilities outlined in this agreement.

Thank you for choosing COACHD. I look forward to supporting you throughout your fitness and nutrition journey.