Privacy Policy

At COACHD, your privacy is important to us. We are committed to protecting your personal information and handling it responsibly, respectfully and securely.

This Privacy Policy explains how COACHD collects, uses, stores, shares and protects your personal information when you visit our website, sign up for coaching services or use our online coaching platform.

COACHD is based in Queensland, Australia, and provides online personal training and nutrition coaching services to clients in Australia and internationally.

To provide personalised coaching services, we may collect the following information.

Personal information

• Full name.
• Date of birth.
• Email address.
• Phone number.
• Residential address and country.
• Emergency contact details.

Health and fitness information

• Medical history and existing health conditions.
• Injuries and physical limitations.
• Relevant medications.
• PAR-Q+ screening responses.
• Exercise history and fitness experience.
• Training goals and physical capabilities.
• Body weight and measurements.
• Progress photographs and videos, where voluntarily provided.

Nutrition information

• Dietary preferences and eating habits.
• Food allergies and intolerances.
• Nutrition goals.
• Relevant medical or dietary requirements.
• Supplement information where relevant to coaching.

Payment information

• Payment history.
• Subscription and billing details.
• Transaction records.

Payments are processed through Stripe. Payment card details are handled by Stripe rather than intentionally stored by COACHD.

Technical information
Certain technical information may also be collected when you access our website or coaching platform, including device information, IP addresses, browser information and platform usage data.

We may collect personal information through:

• Our business website and landing page.
• Online sign-up and payment forms.
• The Fitsly coaching application.
• PAR-Q+ and health screening questionnaires.
• Training and nutrition lifestyle questionnaires.
• Weekly check-ins and progress assessments.
• Emails and other communications.
• Progress photographs, measurements and videos submitted by clients.
• Stripe payment processing services.

We generally collect information directly from you. Some information may also be collected automatically through the third-party platforms used to deliver our services.

We collect and use your information to:

• Create and manage your coaching account.
• Provide personalised training programs.
• Provide nutrition coaching and meal-planning guidance.
• Assess exercise readiness and relevant health considerations.
• Monitor your progress and make program adjustments.
• Communicate with you about your coaching.
• Process payments and manage subscriptions.
• Provide customer support.
• Manage business operations.
• Meet legal and regulatory obligations.
• Improve our services and client experience.

We will only use your personal information for purposes reasonably connected with our services or other purposes permitted by law.

Some information we collect, including medical history, injuries, medications, dietary requirements and health screening responses, is considered sensitive information.

We recognise the importance of protecting this information.

We collect sensitive information where reasonably necessary to provide our coaching services and will obtain consent where required by applicable privacy laws.

By completing our health screening and lifestyle questionnaires, you provide information for the purpose of receiving personalised coaching.

You are responsible for providing accurate information and notifying COACHD of any relevant changes to your health or circumstances.

COACHD uses trusted third-party platforms to operate its business and deliver coaching services.

Fitsly – Coaching Platform
We use Fitsly to facilitate online coaching and manage aspects of the client experience.
Information submitted through Fitsly may include:

• Personal and contact details.
• Health and fitness information.
• Training programs and progress information.
• Nutrition information.
• Progress photographs and other uploaded content.
• Coaching communications and check-ins.

Fitsly may process personal information on our behalf to provide its platform services. Fitsly may also collect and process certain technical and usage information under its own privacy arrangements.

You can review Fitsly's privacy information here:
https://www.fitsly.com/privacy

Stripe – Payment Processing
We use Stripe to process client payments and manage recurring coaching subscriptions.
When you make a payment, relevant information may be shared with Stripe, including:

• Name and contact details.
• Payment and transaction information.
• Billing details.
• Subscription information.

Stripe processes payment information in accordance with its own privacy and security practices.

You can review Stripe's Privacy Policy here:
https://stripe.com/au/privacy

COACHD does not sell your personal information to third parties.

We may also disclose information to other service providers where reasonably necessary to operate our business, provide services or meet legal obligations.

COACHD operates from Queensland, Australia, and provides coaching services to clients located internationally.

Some third-party platforms used to deliver our services may store or process personal information on servers located outside Australia.

This may include information processed through Fitsly and Stripe.

Depending on the platforms and their service arrangements, your information may be handled in countries other than your own.

Where applicable, COACHD will take reasonable steps to ensure that overseas recipients handle personal information in accordance with relevant privacy requirements.

Progress photographs, measurements and personal results may be collected as part of your coaching experience to monitor progress and assist with program adjustments.

Your progress information will be treated as confidential.

COACHD will not publish or use your photographs, videos, testimonials or personal results in marketing, advertising or promotional materials without obtaining your separate, express permission.

Providing marketing consent is entirely optional and is not a condition of purchasing or receiving coaching services.

You may withdraw your marketing consent by contacting COACHD. Withdrawal will apply to future use, subject to any material already lawfully published or distributed.

COACHD takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Our information handling practices may include:

• Using password-protected accounts and platforms.
• Restricting access to client information.
• Using third-party platforms with appropriate security measures.
• Limiting access to information to authorised individuals.
• Taking reasonable steps to securely manage client records.

Information stored through Fitsly and Stripe is also subject to the respective providers' security practices and privacy arrangements.

No online platform or electronic storage system can be guaranteed to be completely secure.

COACHD retains personal information only for as long as reasonably necessary to provide services, manage business operations, meet legal obligations and resolve disputes.

When information is no longer required, we will take reasonable steps to securely destroy or de-identify it, unless we are legally required or permitted to retain it.
Certain financial, transaction and business records may need to be retained for legally required periods.

Information held by third-party providers may also be subject to their own retention and deletion policies.

You may request access to personal information COACHD holds about you.
You may also request corrections if you believe your information is inaccurate, incomplete or out of date.

To make a request, contact us using the details provided at the end of this policy.
We will respond within a reasonable timeframe and handle requests in accordance with applicable privacy laws.

Depending on the privacy laws that apply to you, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Withdraw consent where processing relies on consent.
• Request deletion of information where legally permitted.
• Make a privacy complaint.

These rights may vary depending on your location and applicable laws.

Our website and online platforms may use cookies and similar technologies to improve functionality, understand website traffic and enhance the user experience.

These technologies may collect information about how visitors interact with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

COACHD may occasionally send business updates, coaching information, offers or promotional communications where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us directly.

We will not use sensitive health information for direct marketing without appropriate consent.

If you have concerns about how your personal information has been collected, used, stored or disclosed, please contact COACHD using the details below. We will take your concerns seriously and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant privacy regulator.

For Australian privacy complaints, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: https://www.oaic.gov.au

COACHD may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

Any updates will be published on our website, with the updated date displayed at the top of this document.

We encourage clients to review this policy periodically.